Terms & Conditions

1. Acceptance and use

Before checkout, you must expressly accept these Terms, including the damage policy below, and acknowledge our Privacy Policy. You may decline by leaving checkout. Acceptance is recorded with the policy version, time, authenticated account and booking. Material changes require fresh acceptance. You may save or print this page for your records.

2. Your booking and responsibilities

Review the property, assigned spot, vehicle, times, availability and price before confirming. Use only the authorized space during a confirmed reservation. Follow the host’s disclosed access instructions and applicable rules. Do not obstruct entrances, use an unauthorized space, perform vehicle repairs or discharge vehicle fluids at a property. Report leaks and damage promptly. Hosts must have authority to offer the space and provide accurate information. Curbp does not guarantee that a listing is suitable for every vehicle.

3. Payments, cancellations and extra time

Card payments are processed securely by Stripe. The parking price and service fee are shown before payment. Review your booking and payment status in My parking. Cancellation and refund requests follow the options and review process shown for the booking. Extra time is subject to availability and, where required, host approval and successful payment confirmation; requesting extra time alone does not extend a reservation. To request cancellation or a refund, contact help@curbp.com with your booking reference and reason. Support reviews the request; a request alone does not guarantee a refund. Payment received after a reservation is cancelled is submitted for a full refund. Your booking shows refund progress.

4. Damage responsibility and claims — up to $1,000 CAD

You are responsible for direct physical damage you cause through negligence, misconduct or breach of these Terms to a host’s parking space or property during your booking, including a new vehicle-fluid leak or oil stain. Curbp may request reimbursement for the reasonable, documented cost of necessary cleaning or repair attributable to you, up to a combined maximum of $1,000 CAD per booking under this damage policy. This is a maximum, not a standard charge, deposit, insurance premium or guaranteed compensation for a host.

Pre-existing damage, normal wear, unsupported allegations, unrelated damage, improvements and costs attributable to Curbp’s own negligence or misconduct are excluded. Claims must identify the booking, time and location, explain the incident and include supporting evidence such as dated before-and-after photos and an itemized estimate or invoice. Hosts should report damage promptly to help@curbp.com; reports do not establish liability.

Before any proposed collection, Curbp will send the customer the evidence, itemized proposed amount and explanation to their account contact email, and allow at least seven calendar days to respond or dispute it. Curbp will review the customer’s response before deciding the claim. A disputed amount will not be automatically collected while the dispute is under review. A customer may contact help@curbp.com with counter-evidence or questions. There will be no duplicate recovery for amounts already reimbursed by another party.

Accepting these Terms does not authorize an automatic damage charge to a saved card. Any damage payment requires your separate, explicit approval of the specific amount through a supported payment process and compliance with applicable law. Saving a card for bookings alone does not authorize damage charges. No amount over $1,000 may be charged under this damage policy. This provision does not determine or waive either party’s statutory rights or other legal remedies. Automatic damage collection is not enabled.

5. Indemnity

To the extent permitted by applicable law, users agree to indemnify and hold harmless Echelon Consulting Group Inc., operating as Curbp, from third-party claims, damages and reasonable expenses arising from their negligence, misconduct or breach of these Terms. This obligation does not apply to the extent a claim results from Curbp’s own negligence or misconduct. It does not remove any non-waivable consumer rights, make a user responsible for someone else’s conduct, or authorize a card charge.

6. Insurance and reporting

Curbp offers no vehicle or host-property insurance. A report or booking does not guarantee reimbursement. If an incident occurs, prioritize safety, document the condition and contact support with the booking reference. Contact your own insurer about coverage that may apply. Do not use a test booking as permission to occupy a space.

7. Privacy and notifications

Our Privacy Policy explains data handling. Optional SMS consent is separate from accepting these Terms. Message delivery is not guaranteed; keep your booking details accessible. Reply STOP to unsubscribe from texts. Declining marketing or optional text messages does not by itself prevent booking.

8. Applicable rights and contact

These Terms are subject to applicable law, including non-waivable consumer protections. No clause excludes liability that cannot lawfully be excluded. Contact Echelon Consulting Group Inc., operating as Curbp, at help@curbp.com about these Terms, a claim or a booking. A governing-law or dispute provision cannot take away rights that applicable law protects.